Solution Optimal Solution Optimal Ruslan Romanko
What I do
The storefront that answers$900 – $2,500 The desk where nothing gets lost$4,000 – $15,000 The company that remembersfrom $2,000 a month What’s included
About me
UA · EN · RU
AN ORDINARY DAY

Where time and customers are slipping away

22:40.

A customer has written. He will get an answer in the morning, if he is still waiting by then.

An engineer resigned.

Half of what the company knew walked out with him. The new one will spend six months getting up to speed.

For the third time today

a manager writes the same email and copies the data into a spreadsheet by hand. That is his working day.

None of this is fixed by hiring one more person. A program takes over part of the work, and people get on with the things that need a person.

WHAT I AUTOMATE

What used to take up time and how it works now

manufacturer · small business

The site takes in requests by itself, and the assistant answers at once.

Before

  1. A customer writes in the evening
  2. The email waits until morning
  3. A manager replies by hand
  4. Some customers don’t wait

Now

  1. A customer writes
  2. The assistant answers at once
  3. The site takes in the request
  4. The manager sees it in the morning
distributor

Every email turns into a card in the CRM by itself.

Before

  1. An email lands in the inbox
  2. A manager copies it into a spreadsheet
  3. Some get lost between inboxes

Now

  1. An email lands in the inbox
  2. Turns into a CRM card by itself
  3. The whole customer history in one place
  4. Management sees the pipeline
residential property management company

The meter reader takes them in the app, even with no signal.

Before

  1. The meter reader writes on paper
  2. Copies them into a logbook
  3. Then into Excel by hand
  4. Errors and lost readings

Now

  1. A QR code on the meter
  2. Scanned in the app, no signal needed
  3. The phone checks for spikes at once
  4. Straight to the management dashboard
  5. Export for DTEK

Next step

  1. Consumption forecast

A request from a building goes to the right maintenance team.

Before

  1. A resident calls the dispatcher
  2. Assigned by hand
  3. The request lives in chats and spreadsheets
  4. Nobody sees how long it has waited

Now

  1. A request comes in through the app
  2. Goes to the right team by address
  3. Every action time-stamped with a job title
  4. Management sees where requests are waiting

An annual report on real data, in the formats the director is used to.

Before

  1. Monthly statements
  2. Copied into spreadsheets by hand
  3. One total debt figure

Now

  1. Monthly data comes in
  2. Reconciled down to the last kopiyka
  3. Debtors grouped by behaviour
  4. Report goes to management in familiar formats
  5. Who to work with first, and how

Next step

  1. Customer service CRM on the company’s server
  2. Each specialist gets their own queue
  3. Call, letter or visit by segment
  4. The payment shows up in the report
hospital

I teach the chief physician and the team to work with a neural network on their own tasks. The result is measured in hours freed up.

Before

  1. Reports come in from departments
  2. The director compiles them alone
  3. Evenings spent on paperwork

Now

  1. Data comes in from departments
  2. A summary drafted with a neural network
  3. The director gets it ready to read
  4. Hours freed up

Next step

  1. Collecting data by department
  2. Workload forecast
EXAMPLES

You can check for yourself

A phone showing the assistant on a piano teacher's site answering questions about lessons

The storefront that answers

A student asks the price at any hour, and the site answers by itself

Parents and adult students in Dubai ask the same things: how much a lesson costs, whether they can start from scratch, how to sign up. On a piano teacher’s site, an assistant answers them: briefly, from what the site says, with a link to the page that says it. Then one button, and they are already messaging the teacher on WhatsApp.

What I built: site in English · assistant on every page · enquiries from the form arrive by email

Try it yourself: ask the assistant →
A boiler equipment site with the assistant window open

The desk where nothing gets lost

The site, Telegram and the brief all feed one CRM

A boiler buyer asks on the site or on Telegram, or fills in the brief. Each conversation turns into a card in the CRM by itself, with its history and whatever has already been worked out. The manager sees the card and takes the deal forward: moving it through the pipeline stays a person’s job.

What I built: site and catalogue with a calculator · assistant on the site · Telegram bot · brief · one CRM for every way in

Try it yourself: open the assistant →
The district dispatcher's web view in training mode: request tiles and a table of maintenance offices, addresses blurred

The desk where nothing gets lost → The company that remembers

A request from a resident without power doesn’t get lost between the dispatcher and the maintenance team

During power cuts, residents phone and write in chats, and requests end up scattered across spreadsheets. For КП «Керуюча компанія з обслуговування житлового фонду Дарницького району м. Києва» (municipal), I built the system «Черговий район»: the dispatcher logs the request in the browser, it reaches the phone of the right maintenance team by itself, and if nobody picks it up, it moves up to management.

What I built: web version for the dispatcher · app for each role · route "building → maintenance team" with no manual assignment · Excel register for DTEK · residents’ details stay out of the summary

Status: launched in the district, acceptance under way

The contract on Prozorro →

Usually you rent a digital system by the month: stop paying, and you lose it along with your correspondence. I do it differently: you pay for the work, not for the use, and everything that gets built runs on your server and belongs to you.

“They can’t find me, and I can’t keep up with the replies”

The storefront that answers

A site you are not embarrassed to send, with an assistant that knows your business.

$900 – $2,500

“My people are drowning in routine, and some enquiries get lost”

The desk where nothing gets lost

I take one part of the work where everything repeats, and a program starts running it.

$4,000 – $15,000

“We have hit the ceiling, and I don’t want to depend on somebody else’s services”

The company that remembers

Everything your work stands on is assembled on your server, and all of it belongs to you.

from $2,000 a month
while the work is under way
no subscription fee once the project is handed over

One enquiry from the first message to the report

  1. 01

    22:40. A customer writes: on the site, on Telegram or by email. Which one does not matter.

  2. 02

    The assistant answers at once: prices, availability, timelines, terms. It knows what you have given it. What it does not know, it does not make up.

  3. 03

    The conversation turns into a card in the CRM by itself: who is writing, what they want, for how much, the whole history.

  4. 04

    Where a person is needed, the assistant hands the question to a manager together with the history. In the morning the manager sees the enquiry with their name on it and moves nothing by hand.

  5. 05

    The director sees it without asking: how much came in, how much closed without a person, how much is waiting and for how long.

  6. 06

    All of it runs on your server and belongs to you.

Many businesses have an assistant, a CRM and a site, each on its own. They only work together when someone connects them. That is what all of this is for.

How the work goes

01

The introduction.

Half an hour, free of charge. I listen to where your time and money leak away and tell you straight whether it is worth taking on.

02

The review, paid.

I look at your work from the inside and work out with you how soon it pays for itself in your case: in money or in hours freed up. I don’t plug in market-average percentages.

03

The work itself.

You see the first result and hold it in your hands instead of reading about it in a report.

Ruslan Romanko

Who does this

Ruslan Romanko. For more than twenty years I have been putting together groups of specialists from different fields who carry a job through to a result. In recent years some of the participants have been programs.

I run projects personally: I am responsible for the review, the architecture and the result. I take a limited number of projects a year. Every client came on a referral.

About me →

Next

Write to me, and the first step is a free half-hour introduction.

Telegram · +380 67 623 41 70 · realup111@gmail.com

All three fields are required.

Solution Optimal Solution Optimal Ruslan Romanko

Digital assistants and working environments that run on your server and stay yours.

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Home The storefront that answers The desk where nothing gets lost The company that remembers What’s included About me
Contact
Telegram +380 67 623 41 70 realup111@gmail.com I answer myself, usually the same day
Ruslan Romanko, private entrepreneur (FOP), Ukraine Tax ID 2652218450 simplified group 3, not VAT registered solution-optimal.com